At Hormone Wellness Centers of Texas, we understand that your health information is deeply personal and requires the highest level of protection. This privacy policy explains how we collect, use, and safeguard your personal health information in accordance with federal and state privacy laws, including HIPAA (Health Insurance Portability and Accountability Act).
We collect personal health information necessary to provide you with personalized bio-identical hormone replacement therapy and related wellness services. This includes medical history, current symptoms, laboratory results, treatment preferences, and contact information you provide during consultations and ongoing care. We may also collect technical information when you visit our website, such as your IP address and browsing patterns, to improve your online experience and ensure website security. All health information is collected only with your consent and for the specific purpose of delivering safe, effective treatment tailored to your unique needs.
Q: What personal information does Hormone Wellness Centers of Texas collect?
Hormone Wellness Centers of Texas collects personal health information necessary for providing hormone replacement therapy, including medical history, current symptoms, laboratory results, treatment preferences, and contact information. This information is collected only with patient consent and used exclusively for delivering personalized bio-identical hormone therapy and related wellness services.
Your personal health information is used exclusively to provide you with the highest quality hormone therapy and wellness services. We use this information to develop personalized treatment plans, monitor your progress, coordinate care between our Austin and San Antonio locations, and communicate with you about your treatment journey. We may also use aggregated, de-identified information to improve our services and advance hormone wellness research. Your information helps us ensure proper dosing of bio-identical hormones, track treatment effectiveness, and make necessary adjustments to optimize your whole-patient wellness outcomes.
We do not sell, rent, or share your personal health information with third parties for marketing purposes. Information may be shared only in specific circumstances required by law or necessary for your care. This includes sharing information with other healthcare providers involved in your treatment, laboratory facilities processing your tests, insurance companies when applicable for coverage verification, and government agencies when required by law. We may also share information with our business associates who help us operate our practice, but only under strict confidentiality agreements. Any sharing of your information follows HIPAA guidelines and occurs only with appropriate safeguards in place.
We implement comprehensive security measures to protect your personal health information from unauthorized access, disclosure, or misuse. Our electronic systems use encryption, secure servers, and access controls that limit information access to authorized personnel only. Physical records are stored in locked, secure areas with restricted access. Our team receives regular training on privacy practices and maintaining patient confidentiality. We conduct regular security assessments and updates to ensure our protection measures meet current industry standards and regulatory requirements.
Q: How does Hormone Wellness Centers protect patient privacy?
Hormone Wellness Centers implements comprehensive security measures including encrypted electronic systems, secure servers, access controls, and locked physical storage areas. The practice follows HIPAA guidelines and does not share patient information with third parties for marketing purposes, ensuring the highest level of privacy protection for all patients.
You have important rights regarding your personal health information under HIPAA and Texas state law. You have the right to access your medical records, request corrections to inaccurate information, and receive a copy of this privacy notice. You may request restrictions on how we use or share your information, though we are not required to agree to all restrictions. You have the right to request confidential communications through alternative means or locations. You may also file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.
Q: What rights do patients have regarding their medical records at Hormone Wellness Centers?
Patients have the right to access their medical records, request corrections to inaccurate information, and receive copies of privacy notices under HIPAA and Texas state law. Patients may also request restrictions on information use, confidential communications, and can file complaints without fear of retaliation.
Our website may use cookies and similar technologies to enhance your browsing experience and provide relevant information about hormone wellness services. These technologies help us understand how you interact with our site and improve our online resources. We do not use these technologies to collect personal health information without your explicit consent. Any forms or communications submitted through our website are transmitted securely and handled according to the same privacy standards as in-person interactions. You can adjust your browser settings to control cookie preferences, though some website features may not function properly if cookies are disabled.
We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will notify you through our website, patient communications, or other appropriate means. The effective date of any changes will be clearly indicated, and continued use of our services after changes take effect constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your privacy and maintain the confidentiality of your health information.
If you have questions about this privacy policy or concerns about how your personal health information is handled, please contact our Privacy Officer at our Austin or San Antonio locations. We are committed to addressing your privacy concerns promptly and transparently. Our team can help you understand your rights, assist with information requests, and ensure your privacy preferences are properly documented in your medical record.
Austin Location: 3305 Northland Dr. Ste. 301, Austin, TX 78731
San Antonio Location: 85 NE Loop 410 Ste. 402, San Antonio, TX 78216
Phone: (512) 458-2000
Email: donna.delmonico@hwcoftexas.com
Medical Director: Dr. Khym B. Zarzuela, D.O. This privacy policy is effective as of the date posted and applies to all personal health information collected by Hormone Wellness Centers of Texas.
A: No, we do not sell, rent, or share your personal health information with third parties for marketing purposes. Information is only shared when required by law or necessary for your care, such as with other healthcare providers, laboratories, or insurance companies when applicable.
A: You have the right to access your medical records under HIPAA. Contact our Privacy Officer at either our Austin or San Antonio location, and we will assist you with your request according to applicable privacy laws.
A: You may file a complaint with us directly or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint and will investigate all privacy concerns promptly and transparently.
A: Our website may use cookies to enhance your browsing experience, but we do not collect personal health information through the website without your explicit consent. Any forms submitted are transmitted securely and handled according to HIPAA standards.
A: Yes, we will notify you of significant changes to our privacy policy through our website, patient communications, or other appropriate means. The effective date of changes will be clearly indicated.
A: Contact our Privacy Officer at (512) 458-2000 or donna.delmonico@hwcoftexas.com. You can also visit either our Austin location at 3305 Northland Dr. Ste. 301 or San Antonio location at 85 NE Loop 410 Ste. 402.
